The Membership Manager plays a key role in driving the growth and engagement of the Club’s Membership base. Reporting to the General Manager, this position is ideal for a dynamic, people-oriented professional who is ready to take the next step in their career. The role involves leading initiatives to attract new Members, enhance Member satisfaction, and strengthen relationships within the Club community.
 
A strong personality, excellent interpersonal skills, and a proactive, hands-on approach are essential. The successful candidate will be confident in interacting with a diverse membership, possess a service-driven mindset, and demonstrate the initiative to take ownership of the full Membership experience - from first contact to long-term engagement.
 
This role suits an energetic professional who thrives in a people-facing environment and is eager to take the next step in their career. You should be confident, approachable, and motivated by building relationships and creating memorable Member experiences.
 
Key Responsibilities

• Conduct daily Club tours for prospective Members, manage scheduling and handle related administrative duties.
• Guide potential Members through the joining process, ensuring prompt follow-up and a smooth onboarding experience.
• Proactively engage with prospects, Member referrals, and the wider community to promote membership and drive growth.
• Maintain a visible and approachable presence around the Club, building rapport with Members and anticipating their needs.
• Collect and consolidate Member feedback to understand their preferences, concerns, and suggestions
• Act as a key liaison between Members and Management to align expectations and enhance satisfaction.
• Support and attend Club events, including quarterly Members Connect Nights, to foster engagement and community spirit.
• Uphold professionalism and integrity in all communications, contributing to a positive and collaborative team environment.
• Be knowledgeable about the Club’s Rules and Bye-Laws to effectively guide and support Members.
• Undertake additional projects or initiatives as assigned by Management.

 Requirements

• Diploma in Hospitality Management, Business, Marketing, or a related field.
• 3 to 5 years of relevant experience in hospitality, membership services, or customer engagement roles.
• Strong interpersonal and communication skills with the ability to connect with people at all levels.
• A confident, outgoing personality with enthusiasm and drive to represent the Club positively.
• Customer-focused mindset with excellent organizational skills and attention to detail.
• Experience working with expatriate or multicultural communities is an advantage.
• Strong command of spoken and written English.
• Must be available to work weekends and public holidays as required.
• Willingness to be actively involved in Club events and Member activities.

 
We regret that only shortlisted candidates will be notified
 
 

Responsibilities:

• Ensures smooth operations of the outlet and deliver excellent customer service at all times
• Handle feedback from members professionally and follow-up with the Outlet Manager on members’ feedback and suggestions
• Assists in monthly inventory checks on operating equipment and supplies
• Maintains the cleanliness of the restaurant
• Ensure compliance to food safety and hygiene standards
• Other ad-hoc operational duties and responsibilities as and when assigned

 
Requirements:

• Diploma / Certificate in Hospitality or Tourism Management with at least 3 years’ relevant work experience in a supervisory role. Candidates with lesser experience will be considered as Service Assistant role
• Team player with excellent communication and organization skills
• Able to communicate effectively with all levels of staff
• Willing to work weekends and public holidays
• Immediate availability

Responsibilities:
Prepare and serve food within the food preparation standards for functions and à la carte service. Maintain clean and safe kitchen in compliance with various health codes. Work closely with seniors to ensure Members' satisfaction. Carry out other kitchen-0related duties as and when may be assigned by the Executive Chef and Management.
 
Requirements:

• At least 2 years of work experience in Asian and Western cuisines, as well as food preparation.
• Able to communicate clearly and concisely in simple English
• Initiate food requisitions for sufficient but not excessive supply
• Possess basic knowledge of menu costing
• Establish and maintain effective working relationships with those encountered during work
• Able to work shifts, weekends and public holidays

Responsible for preparing and cooking menu items, maintaining kitchen cleanliness and food safety, working efficiently during busy shifts and collaborating with the team to ensure high-quality food.
 
Requirements:

• At least 1 year of experience preferred, but training is available for motivated candidates with no experience.
• Able to communicate in simple English
• Able to do shift work, weekends and public holidays

Responsibilities

• Provide food & beverage service in the outlets and banquets
• Attend to members' requests, taking orders and serving of food and drinks
• Maintain cleanliness of the outlets at all times
• Ad-hoc tasks as assigned by the Management

Requirements

• Basic Food and Hygiene Certificate will be an advantage
• Good communication and interpersonal skills
• Ability to work well under pressure in a fast paced environment handling multiple tasks
• Excellent interpersonal and communication skills
• Team player and service oriented
• Able to work weekends and public holidays

Only shortlisted candidates will be notified.

Responsibilities

• Ensure proper and accurate billing for monthly subscriptions, minimum F&B spending levies and activity charges.
• Handle and resolve members’ billing or finance-related queries promptly and professionally.
• Ensure strict adherence to the Club’s Standard Operating Procedures (SOP) for collections.
• Monitor and expedite collections from regular late-paying members through follow-ups and close tracking.
• Maintain proper filing of all accounting records (invoices, receipts, etc.) for easy retrieval.
• Enforce internal controls and compliance in all Accounts Receivable processes.
• Generate GIRO deductions and prepare bank reconciliations accurately and on schedule.
• Send timely reminders and EDM notifications to members to prevent late charges or suspension of account facilities.
• Assist in monthly stock take and perform any other duties as assigned by the Head of Finance.

 
Requirements

• Diploma or Degree in Accounting, Finance or a related field with at least 2 years’ relevant accounting experience (experience in membership-based organizations or clubs is an advantage).
• Strong attention to detail, good organizational and communication skills.
• Proficient in accounting software and MS Office (especially Excel).
• Ability to work independently as well as part of a team.